Information you choose to provide
- Contact details such as name, phone or WhatsApp number, and optional email.
- Country, city, language, preferred contact method, selected service, and a short inquiry context.
- Consent confirmations needed to process the request. Child inquiries use an age band and guardian confirmation rather than a full birth date.
How inquiry information is used
- To receive, review, and respond to your request.
- To clarify service suitability, scope, and next steps.
- To maintain basic inquiry records and protect the form from misuse.
- Marketing updates are separate and never required to submit an inquiry.
Sensitive information
Please do not submit detailed medical, psychological, trauma, school, behavioral, financial, or emergency information. The first inquiry is designed to collect only the minimum context needed.
Children’s information
A child-related inquiry must be submitted by a parent or legal guardian. Suitability, consent, participation, and any later information needs are confirmed before a service is booked.
Storage, access, and retention
Inquiry records are stored in the website’s dedicated database with restricted administrative access. They are kept only as long as needed to review and follow up on the request and meet legal or operational obligations, then deleted or anonymized when no longer required.
Cookies and analytics
The site may use an essential locale preference cookie. Non-essential marketing analytics are not enabled by default and are loaded only when configured with the required consent controls.
Your questions and requests
Use the published phone or WhatsApp channel for a privacy question or an access, correction, or deletion request. Identity verification may be required before acting on a request.